If you or your support team find that you answer the same question over and over, Automated replies are a great way to quickly answer common questions.

With IMsupporting’s live chat software, you can configure automatic chat replies.

Enter the keywords you want to search for and then enter the reply you would like to send.

Done.

Next time a visitor starts a chat session with you and asks a question containing your keywords, The chat software will automatically reply with the specified answer for you.

You can even configure the username that the system will reply with.

Why not give it a try today?

Simply sign up for a 100% free live chat trial and click enable automatic replies on the control panel.

You can configure your replies from the Chat button and User settings panel.